Privacy Policy — bkbd

1 Information We Collect

When you register, use, or interact with the bkbd platform, we collect certain categories of personal information. We only collect data that is necessary for the purposes described in this Privacy Policy. The categories of information we collect are set out below.

1.1 Registration & Identity Data

When you create a bkbd account, we collect the information you provide during registration, including:

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Residential address in Bangladesh (city, district, full postal address)
• Bangladeshi mobile number
• Email address
• Username and encrypted password

If you are required to complete Know Your Customer (KYC) verification, we may also collect copies of government-issued identity documents such as your National Identity Card (NID) or passport, and proof of address documents such as a utility bill or bank statement.

1.2 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect data relating to your payment methods and transactions, including:

• The mobile banking account number or bank account number registered to your bkbd profile (e.g., your bKash or Nagad number)
• Transaction reference IDs generated by your payment provider
• Deposit amounts, withdrawal amounts, and transaction timestamps
• Account balance history

bkbd does not store full card numbers, CVV codes, or other sensitive payment credentials directly. Payment processing for bank card transactions is handled by certified third-party processors who maintain their own PCI-DSS compliant data security standards.

1.3 Usage & Betting Activity Data

We collect data about how you use the bkbd platform, including:

• Bets placed — sport, event, market, odds, stake, and outcome
• Casino games played — game title, provider, session duration, bet size, wins, and losses
• Login timestamps, session duration, and device type
• Pages visited and features interacted with within the platform
• Support chat transcripts and email correspondence with our team

1.4 Technical & Device Data

Automatically collected technical data when you access bkbd includes:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Referring URL
• Time zone setting (Bangladesh Standard Time, UTC+6)

1.5 Data You Provide Voluntarily

In addition to mandatory registration data, you may voluntarily provide additional information when completing your account profile, participating in promotions, responding to surveys, or contacting our support team. This data is used only for the purpose for which it was provided.

Data Category	Examples	Collected At
Identity Data	Name, date of birth, NID, address	Registration / KYC
Contact Data	Mobile number, email address	Registration
Financial Data	bKash/Nagad number, transaction IDs	Deposit / Withdrawal
Betting Activity	Bets placed, games played, session data	Ongoing platform use
Technical Data	IP address, browser, device type	Every site visit
Communications	Support chat transcripts, emails	When you contact us

2 How We Use Your Data

bkbd uses the personal data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are as follows:

2.1 Account Management & Service Delivery

• To create, verify, and maintain your bkbd player account
• To process deposits and withdrawals in BDT via your chosen payment method
• To authenticate your identity when you log in
• To deliver the sports betting, live casino, and slots products you have chosen to use
• To settle bets and credit winnings to your account balance

2.2 Legal & Regulatory Compliance

• To verify your age (18+) and identity as required by responsible gaming and anti-fraud standards
• To conduct Know Your Customer (KYC) checks
• To detect and prevent money laundering, fraud, and other illegal activity
• To comply with any legal obligation, court order, or regulatory instruction applicable to bkbd's operations

2.3 Responsible Gaming Monitoring

bkbd uses data about your betting activity — including session frequency, stake sizes, and deposit patterns — to monitor for signs of problem gambling behaviour. Where our systems detect patterns consistent with harmful play, our responsible gaming team may proactively reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This data processing is carried out in your legitimate interest and for the protection of your welfare.

2.4 Platform Improvement & Personalisation

• To analyse usage patterns and improve the design and functionality of the bkbd platform
• To personalise your experience — for example, showing you sports markets relevant to cricket events you have previously bet on
• To identify and fix technical errors, bugs, or performance issues

2.5 Marketing Communications

With your explicit consent at registration, bkbd may send you promotional communications about new features, bonus offers, and upcoming cricket events such as BPL and IPL matches. You may withdraw your consent to marketing communications at any time by contacting the support team or updating your account notification preferences. Withdrawal of marketing consent does not affect your ability to use the bkbd platform.

3 Data Sharing & Disclosure

bkbd does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Service Providers

We engage trusted third-party service providers who process data on our behalf to support platform operations. These include:

• Payment processors — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks
• KYC and identity verification providers — to verify your identity documents
• Game content providers — including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, Microgaming, and NetEnt, who receive session data necessary to operate their games
• Cloud hosting and infrastructure providers — who store and process platform data on secure servers
• Fraud detection and cybersecurity providers — who analyse traffic and transaction patterns to identify threats

All service providers engaged by bkbd are contractually bound to process your data only according to our instructions, to maintain appropriate security measures, and not to use your data for any purpose other than delivering the contracted service.

3.2 Legal Disclosure

bkbd may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required by applicable law, or where we reasonably believe disclosure is necessary to:

• Comply with a legal obligation or court order
• Protect and defend the rights or property of bkbd
• Prevent or investigate potential fraud, money laundering, or illegal activity connected to the platform
• Protect the personal safety of bkbd users or members of the public

3.3 Business Transfers

In the event that bkbd undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players via email before any such transfer takes place and will ensure that your data remains subject to privacy protections at least as strong as those set out in this Policy.

4 Cookies & Tracking

bkbd uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform and improve your experience. This section explains what cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language settings or whether you are logged in — so that you do not need to re-enter the same information on your next visit. Cookies cannot execute programs or deliver viruses to your device.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for the platform to function — session management, login authentication, security tokens	Session / 24 hours
Functional	Remembers your preferences such as odds format and display settings	Up to 12 months
Analytics	Anonymised data on page visits, feature usage, and error rates — used to improve the platform	Up to 13 months
Responsible Gaming	Tracks session duration locally to support responsible gaming time reminders	Session

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies already stored on your device. Please note that disabling essential cookies will prevent you from logging in to your bkbd account and using core platform features. Instructions for managing cookies in popular browsers are available through the browser's help documentation.

5 Data Security

bkbd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bkbd servers
• Encrypted password storage — passwords are never stored in plain text; they are hashed using industry-standard one-way hashing algorithms
• Access controls — internal access to player personal data is restricted to authorised personnel on a strict need-to-know basis
• Regular security audits and vulnerability assessments of the platform infrastructure
• Intrusion detection systems monitoring for unusual access patterns or potential breaches in real time
• Employee training on data protection responsibilities and secure data handling practices

5.1 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to affected players, bkbd will notify affected players without undue delay via their registered email address, providing details of the nature of the breach, the categories of data affected, and the steps bkbd has taken to address it. We will also take immediate steps to contain the breach, assess its scope, and prevent recurrence.

5.2 Your Responsibility

While bkbd takes every reasonable precaution to protect your data, you also play an important role in keeping your account secure. You are responsible for keeping your bkbd login credentials confidential and for logging out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, contact the bkbd support team immediately via live chat or at [email protected].

6 Data Retention

bkbd retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied to each category of data are as follows:

Data Category	Retention Period	Reason
Account & Identity Data	Duration of account + 5 years after closure	Legal compliance, fraud prevention
Financial & Transaction Data	7 years from transaction date	Anti-money laundering obligations
KYC Documents	5 years from account closure	Regulatory compliance
Betting Activity Logs	3 years from each session	Dispute resolution, responsible gaming
Support Communications	3 years from last contact	Service quality, dispute resolution
Technical & Device Data	13 months from collection	Security monitoring, analytics
Marketing Preferences	Until consent withdrawn + 1 year	Proof of consent

When a retention period expires, the relevant data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

7 Your Rights

As a bkbd player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the bkbd support team by email at [email protected] or via live chat. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

7.1 Right to Access

You have the right to request a copy of the personal data that bkbd holds about you, along with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR). There is no fee for making an access request in ordinary circumstances.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections such as address updates, you may be able to make changes directly through your account profile settings. For identity-level corrections, you will need to contact the support team and provide supporting documentation.

7.3 Right to Erasure

You have the right to request that bkbd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. Please note that this right is subject to our legal obligations — for example, we may be required by anti-money laundering law to retain certain financial records for up to seven years and cannot delete these on request.

7.4 Right to Restrict Processing

In certain circumstances — for example, if you contest the accuracy of data we hold — you may request that we restrict how we use your data while the accuracy is being verified. During a restriction period, bkbd may store the data but will not actively process it beyond what is necessary for legal compliance.

7.5 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, bkbd will immediately cease sending you promotional communications. Your right to object to marketing does not require any justification and will always be honoured without affecting your access to the platform.

7.6 Right to Data Portability

Where bkbd processes your personal data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format.

8 Third-Party Services

The bkbd platform integrates with a number of third-party services to deliver its full range of features. When you interact with these services through bkbd, certain data may be processed directly by those third parties under their own privacy policies.

8.1 Game Providers

Live dealer games on bkbd are powered by studios operated by Evolution Gaming, Pragmatic Play Live, and Ezugi. Slot content is supplied by providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. To operate their games within the bkbd environment, these providers receive session-level data including your anonymised player ID, stake amounts, and game outcomes. They do not receive your name, NID, or payment details. Each provider operates under strict data processing agreements with bkbd and maintains their own industry-certified security standards.

8.2 Payment Providers

Deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank are processed by those providers' own payment infrastructure. When you initiate a transaction, you are interacting with the payment provider's systems directly. bkbd receives only transaction confirmation data (reference ID, amount, timestamp) and does not receive or store your full mobile banking PIN or bank account password. Each payment provider's own privacy policy governs how they handle data shared with them.

8.3 Analytics Tools

bkbd uses analytics tools to understand how players interact with the platform and to identify areas for improvement. These tools are configured to anonymise IP addresses and do not share identifiable player data with any advertising networks. Analytics data is used solely for internal platform improvement purposes.

9 Changes to This Policy

bkbd may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by email to the address associated with their bkbd account at least 14 days before the changes take effect.

Minor or clarificatory changes may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how bkbd protects your data. Your continued use of the bkbd platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

10 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bkbd handles your personal data, please do not hesitate to get in touch with our team using the contact details below.

When contacting us about a data rights request, please include your registered username, the mobile number associated with your bkbd account, and a brief description of your request so our team can verify your identity and respond as quickly as possible.

All privacy-related correspondence is handled in strict confidence by the bkbd data protection team. We are committed to resolving all privacy concerns fairly and transparently, and we will always acknowledge receipt of your request within 48 hours of it being submitted.