Responsible Gaming at bkbd — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At bkbd, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. Our platform is designed for adults in Bangladesh who choose to bet recreationally with money they can comfortably afford to spend.

bkbd provides a range of tools and information to help every player maintain control over their gambling activity. We actively monitor player behaviour patterns for signs of harmful gambling, and our support team is trained to proactively reach out when concern indicators arise. We are equally committed to ensuring that our platform is never accessible to anyone under the age of 18.

This Responsible Gaming page outlines the tools available to you, guidance on recognising problem gambling, and information on where to seek help if gambling is becoming a source of harm for you or someone you know.

2 Age Restriction & Verification

bkbd strictly enforces an 18+ age requirement. It is illegal for anyone under the age of 18 to open a bkbd account or participate in any form of gambling on our platform. This rule applies without exception to all players in Bangladesh.

2.1 Age Verification at Registration

Every new player who registers on bkbd is required to confirm that they are aged 18 or above at the point of sign-up. Players are also subject to Know Your Customer (KYC) verification before their first withdrawal, during which proof of age — such as a National Identity Card (NID) or passport — must be submitted and verified by our team.

Any account found to belong to a player under the age of 18 will be immediately suspended. All funds in the account will be returned, minus any winnings earned, and the account will be permanently closed. We cooperate fully with any legal authorities investigating underage gambling cases.

2.2 Protecting Minors

If you share a device with younger family members, we strongly recommend taking the following precautions:

• Never save your bkbd login credentials on a shared device.
• Log out of your bkbd account after every session on a shared device.
• Use parental control software to block access to gambling websites on devices accessible to minors.
• Keep your bkbd account password confidential and do not share it with anyone.

3 Deposit Limits

Setting a deposit limit is one of the most effective tools for keeping your gambling spend within a budget you are comfortable with. bkbd allows you to set limits on the total amount you can deposit over a defined period, helping you avoid spending beyond your means.

3.1 How Deposit Limits Work

You can set a deposit limit for any of the following time periods:

• Daily limit — the maximum amount in BDT you can deposit across all payment methods in any 24-hour period
• Weekly limit — the maximum amount in BDT you can deposit within a rolling 7-day window
• Monthly limit — the maximum amount in BDT you can deposit within a calendar month

3.2 Setting and Changing Limits

Deposit limits can be set or adjusted through your bkbd account settings under the Responsible Gaming section of your profile. The following rules apply to changes:

• Decreasing a limit — takes effect immediately. The lower limit applies from the moment you save the change.
• Increasing a limit — takes effect after a mandatory 7-day cooling-off period to ensure the decision is not made impulsively.
• Removing a limit — treated the same as an increase; the 7-day delay applies before the limit is lifted.

4 Time-Out Features

A time-out is a short break from all gambling activity on bkbd. It is designed for players who feel they need to step away temporarily — whether due to stress, a run of losses, or simply wanting to reset. Time-outs are quick to activate and take effect immediately.

4.1 Available Time-Out Periods

• 24-hour time-out — your account is paused for one full day
• 7-day time-out — your account is paused for one week
• 30-day time-out — your account is paused for one calendar month

During a time-out period, you cannot log in to place bets, make deposits, or access casino games. Your account balance is preserved and remains safe. You may still log in to withdraw any remaining balance during a time-out.

4.2 Session Time Reminders

In addition to full time-outs, bkbd offers session time reminders — notifications that appear after you have been logged in and actively playing for a set duration. You can configure reminders to appear every 30 minutes, 1 hour, or 2 hours. When a reminder appears, you will see a summary of how long you have been playing and the option to continue or end your session.

5 Self-Exclusion

Self-exclusion is the strongest player protection tool available on bkbd. It is intended for players who believe they have developed a problem with gambling and want to completely stop using the platform for an extended period. bkbd treats self-exclusion requests with the utmost seriousness and processes them without delay.

5.1 Self-Exclusion Periods

Players may request self-exclusion for the following durations:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent exclusion — your account is closed indefinitely with no option to reopen

5.2 What Happens During Self-Exclusion

When your self-exclusion is active:

• Your bkbd account is fully suspended — login is blocked
• All pending withdrawals are processed to your registered payment method before suspension
• You are removed from all bkbd marketing emails, SMS promotions, and push notifications
• You cannot open a new account on bkbd using the same identity or payment details
• Our systems flag your details to prevent re-registration during the exclusion period

5.3 How to Request Self-Exclusion

1. Contact our support team via live chat (available 24/7) or by emailing [email protected] with the subject line "Self-Exclusion Request".
2. Confirm your identity by providing your registered username and the mobile number linked to your account.
3. Choose your exclusion period — 6 months, 1 year, 3 years, 5 years, or permanent. Our team will confirm your choice with you before activating.
4. Receive confirmation — you will receive an email confirming that your self-exclusion is active and the date on which it will expire (if applicable).

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. It does not always mean betting large sums — it refers to any pattern of gambling that is causing harm to your finances, relationships, mental health, or daily life. Being aware of the warning signs is an important first step.

6.1 Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem:

Experiencing one or more of these signs does not mean you have a severe problem — but it is a signal worth taking seriously. The earlier you recognise a pattern and act on it, the easier it is to regain control. bkbd's tools and support team are here to help at every stage.

7 Self-Assessment

If you are unsure whether your gambling habits are becoming a concern, the following self-assessment questions may help you reflect. Answer honestly — these questions are for your own benefit and are not shared with bkbd or any third party.

If you answered "yes" to two or more of these questions, we encourage you to speak with a member of the bkbd responsible gaming team, or to reach out to one of the external support resources listed in the next section. Acting early makes a meaningful difference.

8 Support & Resources

If you believe that gambling is becoming a problem — for yourself or someone close to you — please do not wait to seek help. A range of support options are available, and all conversations are treated with complete confidentiality.

8.1 What Our Support Team Can Do for You

• Help you set up deposit limits, time-out periods, or self-exclusion
• Walk you through the self-exclusion process step by step
• Answer questions about your account, betting history, or transaction records
• Provide information on external counselling and support organisations
• Escalate serious welfare concerns to our senior responsible gaming team

8.2 Tips for Keeping Gambling Fun

Whether or not you have experienced any of the warning signs above, these practical guidelines help every bkbd player keep their gambling healthy and enjoyable:

• Set a budget before you play — decide how much you are comfortable spending and treat it as the cost of entertainment, not an investment.
• Only gamble with money you can afford to lose — never use funds set aside for rent, bills, food, or other essential expenses.
• Take regular breaks — step away from the screen at least once an hour and avoid long, uninterrupted gaming sessions.
• Balance gambling with other hobbies — maintain a healthy mix of activities in your daily life so gambling does not become your primary form of entertainment.
• Do not gamble when emotional — avoid placing bets when you are stressed, upset, tired, or under the influence of alcohol.
• Track your spending — use the betting history feature in your bkbd account to review how much you have spent each week and month.
• Gamble for fun, not profit — the house always maintains a mathematical edge over the long run. Approach gambling as entertainment, not a reliable source of income.

8.3 Contact Us About Responsible Gaming

To activate any responsible gaming tool, or if you have concerns about your gambling behaviour, please reach out to the bkbd support team using the contact details below.

All responsible gaming requests are processed promptly and handled in complete confidence. We are committed to responding to every welfare concern fairly and without judgment. If you are in crisis or feel that your gambling is causing serious harm to yourself or your family, please do not hesitate — contact us now via live chat so we can help you take immediate protective action on your account.